If you have received an email like the following, it means the service has been suspended.
Into the email, you can find why the service was suspended.
Dear Client name,
This is a notification that your service has now been suspended. The details of this suspension are below:
Product/Service: service product name
(In the event of nonpayment) Amount:
Due Date: service next due date
Suspension Reason: service suspension reason
Please contact us as soon as possible to get your service reactivated.
If the service was suspended due to abuse or because of incorrect use, it's not possible to get the service back.
If the service was suspended due to nonpayment, you can obtain the unsuspension of the service by paying the expired invoice.
If you have any further problems or need help, please contact us by opening a ticket.